Tuesday, September 12, 2006

Frustration beyond belief
Since I have joined CP I am doing so much more on the computer, blogging, posting pics, etc. So--I decided it was time to get hi speed internet. Comcast is running a special in my area right now, so I decided to go for it.
I had an appointment last Sat evening between 5 and 7 for the installer. Well, at 7:15 I called and the guy said he was probably just running a little late and to give him a few more minutes. He did ask if the installer had called to tell me that. NO! Or I wouldn't be on the phone now.
At 7:45, I called back. No notes on work order as to what happened. So the guy I was speaking with sent a message to dispatch to check it out and call me within the hour.
By 8:50 I was really steamed! This guy told me dispatch was closed and I needed to schedule another appointment and the first he could get was next Friday. Told him this was not acceptable, and he says he put in a request for supervisor to call me at work on Mon a.m.
You guessed it! No call on Monday so I called them about 2:00. This person tells me the first available appointment is Friday. I asked to speak with a supervisor and the best she could do was give me a $20 credit for the installer missing his window.
OK! Now I'm really steamed. So I march over to the local Comcast store as soon as I got off work. The young lady I spoke with there was so much more helpful than all the above people, and she suggested I get the self install kit and do it myself. Saved the installation charge and she gave a credit for one month. She said that when they start issuing credits, someone wants to know why, so heads were going to roll. I sure hope so, because up to now, no one seems to care that this guy was abducted by aliens on the way to my house. Gave me a phone # to call if I had any problems. Said it was pretty easy to do. Yea right!
After crawling around on the floor (hardwood, not very comfy) under the desk, I got it all hooked up the way the instructions say. Popped in the Install Wizard disk, and have no connection to the internet.
Back on the phone--seems to be some kind of filter on my line, so, guess what? Yep, need a tech to come to my house and check it all out. At least I didn't have to wait a week. He was here today, had to replace some lines under my house, and after a couple of calls with him and my roommate, Penny, and an additional charge of $30 for the house call, I'm supposed to be online.
Wrong again! I come home, Penny goes off to the doctor, and no internet connection. Back on the phone, again!! This time the girl I spoke with at least got me up and running.
I sure hope it's all worth it.
But, on the bright side, the tech today said he is going to waive the $30 charge, because it seems the problem was with their connections to the house, not in the house.
Also went to Radio Shack and got an extension cord for my USB port because I didn't have enough spaces to plug in everything I needed. And an extension cord for my speakers because they wouldn't reach the computer. Haven't had sound for so long I'm not quite sure how to handle that.
I'm up and running and looking forward to being able to more quickly download pics and post more often because it won't take so long.

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